Terms & Conditions

This website at http://bryonycrane.mysupadupa.com ("the Shop") is the property of Bryony Crane, trading as "Bryony Crane Illustration", hereinafter referred to as "Bryony Crane", "our", etc.

By using the Shop you agree to the following Terms and Conditions:


All copyright remains with Bryony Crane. By purchasing items in the shop you are not purchasing the right for reproduction or commercial resale of any items, images, or content. If you would like to enquire about licensing an image or for any other queries please contact Bryony directly via email http://illustration.bryonycrane.me.uk/contact/.

2.1 All descriptions of Goods are clearly stated on the Shop. Whilst we will attempt to ensure that there are no changes to the Goods, it is possible that there might be some minor variations to their description and/or specification which arise by virtue of changes made by printers or manufacturers of the Goods, or due to the handmade nature of some products.

2.2 Although we take special care to ensure accurate colour representation of Goods, actual colours can vary from virtual colours due to the differences in colour settings and appearance on difference monitors. Therefore, we cannot guarantee that colours of the final product will appear exactly as they appear on your screen.

3.1 Delivery charges for Goods purchased will be outlined during the checkout process dependant on your location. However, if delivery is to be made outside of the United Kingdom, you may be liable for additional customs duties and charges on your purchase when it arrives in your country. We cannot predict what these may be, or prevent them being applied. The payment of customs duties is the customers responsibility.
3.2 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
3.3 Delivery will be made as soon as possible after your order is accepted and in any event within twenty-eight (28) days of your order.
3.4 You agree that we will not be liable for any losses, damages or charges incurred as a result of the late delivery of goods.
3.5 Once the Goods have been dispatched to you, you are the legal owner of the Goods. They will be held at your own risk and we will not be held liable for the loss of or damage to, the Goods.
3.6 You should carefully inspect the Goods on delivery. If any of the Goods supplied are damaged or lost, please contact us to inform us of the problem within five (5) working days and do not use the Goods.

4.1 You may cancel your contract with us from the time the order is accepted until seven (7) working days after delivery of the order to you has been made.
4.2 To cancel your contract you must notify us in writing by email (we cannot be held accountable for non-delivered emails).
4.3 We reserve the right to cancel the contract between us if:
4.3.1 we have insufficient stock to deliver the Goods you have ordered;
4.3.2 we do not deliver to your area; or
4.3.3 one or more of the Goods you ordered was listed at an incorrect price due to a typographical error.
4.4 If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us as soon as possible but in any event within thirty (30) days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5.1 If the Goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem in writing (email) within seven (7) working days of the delivery of the Goods in question.
5.2 If you do not receive the Goods ordered by you within twenty-eight (28) days of the date on which you ordered them, we shall have no liability to you unless you notify us by email of the problem within thirty-five (35) days of the date on which you ordered the Goods. If you notify a problem to us under this condition, our only obligation will be, at your option:
5.2.1 to make good any shortage or non-delivery;
5.2.2 to replace or repair any goods that are damaged or defective; or
5.2.3 to refund to you the amount paid by you for the Goods in question in whatever way we choose.
5.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Goods in question under clause 5.2.3 above.
5.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our Shop. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods you purchase.
5.5 Bryony Crane Illustration provides the Shop on an 'as is' basis and makes no representations or warranties of any kind with respect to the Shop or its contents and disclaims all such representations and warranties. In addition, Bryony Crane Illustration makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published on the Shop. The information contained in the Shop may contain technical inaccuracies or typographical errors. All liability of Bryony Crane Illustration howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
5.6 Neither Bryony Crane Illustration nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of the Shop. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be sent to us via email to contact@bryonycrane.co.uk and all notices from us to you will be displayed on the Shop from time to time or via the email address you made your order with.

We shall have no liability to you for any failure to deliver Goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, delays caused by our suppliers, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

These terms and conditions, together with our current Shop prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the Goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.